At Infamous Swim Shop, we’re all about making you feel as confident in our service as you’ll feel in our swimwear. Whether you’re eagerly awaiting your new beach essentials or need to make a return, we’ve designed our policies to be as smooth and hassle-free as possible.

Shipping Information

Order Processing

We know you’re excited to get your hands on your new swimwear! All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Best for when you need your items a bit faster
  • Free Shipping:
    • Available on orders over $50
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing. For international orders (excluding some Asian and remote areas), please be aware that additional customs fees may apply.

Returns & Exchanges

We want you to love your Infamous swimwear as much as we do! If something isn’t quite right, here’s how our easy return process works:

Our Return Promise

Just like our swimwear combines style with comfort, our returns policy blends flexibility with fairness. We’ll make the process quick and painless so you can get back to enjoying the beach life.

Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Bikini Bottoms
  • Bikini Tops
  • One Pieces
  • Kids SWIMWEAR
  • Mastectomy swimwear

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receiving your order at [email protected] with your request using the template below
  2. We’ll email you a Return Authorization Number (RAN) and shipping instructions
  3. Package your item securely with the original packaging
  4. Include the completed return form (we’ll email this with your RAN)
  5. Ship your return to our Fremont facility

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Infamous Swim Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name, Color, Size]
Reason for return: [Fit/Color/Quality/Other]
Preferred resolution: [Refund/Exchange for (specify item)]

Please let me know next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Return Shipping

  • Customer pays return shipping unless the return is due to our error
  • We recommend using a trackable shipping method as we aren’t responsible for lost return packages
  • Original shipping fees are non-refundable

Refund Processing

  • Refunds are processed within 3-5 business days after we receive your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank processing times may vary (typically 5-10 business days for card refunds)
  • For exchanges, we’ll ship your new item once we process your return

International Returns

For our global customers (excluding some Asian and remote areas):

  • You’re responsible for any customs fees or return shipping costs
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • International returns typically take 2-3 weeks to reach our facility

Need Help?

Our customer service team is ready to assist with any return questions at [email protected]. We typically respond within 24 hours on business days.

Return Address:
Infamous Swim Shop Returns
42223 Edgewood Street
Fremont, CA 94538
USA

Remember: Our swimwear is designed to make you feel confident and carefree – if something isn’t right, we’ll make it right. Now go enjoy the water (after handling your return, of course)!